Question 1

Can I reserve a parking spot in advance?

Accepted Answer

Yes. You can select your preferred parking space and make payment online to confirm your reservation.

Question 2

Is there a shuttle service?

Accepted Answer

We have a FREE shuttle service that runs continuously between the car park and the Brisbane International Cruise Ship Terminal. We are conveniently located only 1 kilometre from the terminal!

Question 3

Is the parking lot secure?

Accepted Answer

Our compound is fully secured. It is monitored by 24/7 surveillance cameras. We also have a 24/7 caretaker who lives onsite as well as a security dog! These measures ensure that your vehicle is protected at all times whilst in our care.

Question 4

Can I cancel my booking?

Accepted Answer

Yes. You can cancel up to 72 hours prior to entry date. Cancellations up to 72 hours prior will attract a $50 cancellation fee. If you cancel within 72 hours of entry date, you will forfeit your entire payment.

Question 5

What are the payment options for parking?

Accepted Answer

Preferred payment method is by credit card online to confirm your booking. Cash payments are welcome however there is no guarantee your space is secured unless prior payment is made. Feel free to contact us if you have any questions.

Question 6

What are the operating hours of the parking lot?

Accepted Answer

The car park operates on cruise ship days. Arrangements outside of these times can be made prior by contacting us.

Question 7

Do you offer discounts for seniors?

Accepted Answer

Absolutely! We offer 10% discount to seniors. We also love and support our ex-service men and women and offer 10% off their bookings. Just present your Seniors Card to our check in staff on arrival.

Question 8

How far are you from the Cruise ship terminal?

Accepted Answer

We are conveniently located approximately 1 kilometre from the terminal.